Refund & Cancellation Policy

14-day full refund

If Macsential is not right for you, request a full refund within 14 calendar days of your initial purchase or optional update renewal. No questions asked. You do not need to show that the app is defective.

Reply to your purchase email or contact hello@macsential.com. Include the email used for the purchase and your order or receipt reference so we can locate it. Do not email full card details or banking passwords.

How your refund is returned

For purchases sold by Paddle, refunds are handled through Paddle and returned to the original payment method under its processing rules. You can also find your payment and request help at paddle.net. Processing and bank posting times vary by provider and payment method.

For Vietnam bank-transfer purchases, contact us to arrange the return transfer. We will ask for only the information needed to return the payment. Free licenses have no payment to refund.

What happens to your license

A full refund of the initial purchase revokes that purchase’s license entitlement. A refund of an update renewal removes the additional update period from that renewal; your original purchase and any other valid update grants remain. Your locally saved recordings, projects, and exported files stay on your Mac.

Nothing to cancel automatically

Macsential is a one-time purchase, not a subscription. Updates are included for one year. Renewing updates is optional, requires a separate payment, and never happens automatically. If you do not renew, eligible versions remain usable; there is no cancellation step or future recurring charge.

Your consumer rights

This voluntary refund policy is in addition to any mandatory rights or remedies you have under applicable law. Those rights are not limited by the 14-day period or by using the app. For a problem outside the voluntary refund period, contact us so we can help.

Macsential is operated by Nguyen Truong Duy. See our Terms & Conditions and Privacy Policy.